Why am I not getting updated measurements in the app?

If you don't see updated measurements in the app, there are a few simple things you can
check first.
Check this:

1. Make sure the bracelet is turned on.
2. Make sure the bracelet is properly attached to your child.
3. Check that the camera/base and app are properly connected.
4. Make sure your phone has an internet connection.
5. Close the app and reopen it.

This can also affect:

• Temporary weak connection
• The bracelet is off or has lost contact
• The system takes a while to update new measurements
• The app needs to resync

If the problem persists:
Try restarting the app and make sure that all devices in the system are connected.
If measurements are still not displayed, it may be helpful to reconnect the bracelet to the
system.