What does it mean if the camera is offline?

If the camera is offline, it means that the app is not communicating with the camera at the

time.

This could be the cause

• The camera has no power
• The camera has lost connection
• The camera needs to be restarted
• The setup needs to be rechecked in the app

Here’s how to try to fix it

1. Make sure the camera is connected to power.

2. Make sure the camera is turned on.

3. Wait a moment and see if the connection comes back.

4. Restart the camera.

5. Reopen the app and check the status.

If the problem persists

If the camera is still offline after trying the steps above, we recommend that you

go through the setup again or contact support.